Return & Refund Policy
Last Updated August 17th,2026.
At Maryto, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.
We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Non-returnable items include personalized or custom-made jewelry, earrings for hygiene reasons, gift cards, final sale or clearance items, and items damaged due to misuse or normal wear.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5 to 10 business days.
Please note that original shipping charges are non-refundable. Customers are responsible for return shipping costs, unless the item arrived damaged or we shipped the wrong item. We recommend using a trackable shipping service, as Maryto is not responsible for returns lost in transit.
We only offer exchanges for items that arrive damaged, defective, or if the wrong item was shipped.
Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled and will be subject to this return policy.
Maryto is not responsible for packages marked as delivered by the shipping carrier. If your package is lost in transit, please contact us.